Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Estimated Processing Time: 1-3 days for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

  • Estimated Delivery Time to United States: 7-12 Business days.
  • Estimated Delivery Time to Canada: 7-12 Business days.
  • Estimated Delivery Time to United Kingdom: 7-12 Business days.
  • Estimated Delivery Time to Australia: 7-12 Business days.
  • Estimated Delivery Time to the rest of the countries: 10 - 25 Business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".


I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.


MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.


FOR PRE-ORDERED OR BACK-ORDERED ITEMS

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
If this happens to you, please contact us with:
    - Your order number.    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

You can always contact us for any question at support@dressesnova.com.

OR 

 

Please read the full Shipping policy  here

 

return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dressesnova.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please read the full return policy here


You can always contact us for any return question at support@dressesnova.com.